X
Dealer Log In

Drysuit Repair and Service

 DRYSUIT REPAIR & SERVICE

We Repair ALL Drysuit Brands

 

 

DRYSUIT REPAIR ORDER FORM PAY ON-LINE CREDIT CARD FORM CONTACT US

 

Scroll down for complete details about DUI’s Premium Drysuit Repair Service!

TERMS & CONDITIONS

Effective September 1, 2015

DUI PREMIUM DRYSUIT REPAIR SERVICE™

For over 50 years, Diving Unlimited International has been designing and manufacturing DUI drysuits - the premier drysuit brand worldwide. DUI offers this same expertise in the repair and service of drysuits. Our highly experienced service technicians are passionate about the care your drysuit receives because they know you depend on your equipment to perform in demanding environments. DUI services drysuits for the recreational, technical, public safety, commercial and military markets.

DUI Drysuit Repair Facility

DUI Drysuit Service Department20-POINT DRYSUIT INSPECTION™

The DUI Premium Drysuit Service begins when your drysuit is received at DUI and is matched with the completed DUI Repair Service Order Form. Your drysuit will be given a 20-Point Drysuit Inspection including an in-water leak test. Throughout this process, information and results are entered and tracked by DUI’s proprietary software system; SaM™ (Service & Maintenance). SaM™ tracks life and service history of DUI drysuits and the service history of non-DUI drysuits sent to DUI for service.

Upon completion of the 20-Point Drysuit Inspection and in-water leak test, DUI’s Service Team will e-mail the results to you using the contact information you provided on the DUI Repair Service Order Form. This e-mail will include an itemized list of all recommended work and the cost of each repair. You can approve all or any recommended work to be done. This e-mail will also include the estimated time for completion, in business days, from the date DUI receives your authorization. Please note that repair work will not begin until DUI receives authorization and a method of payment.

All suits receiving DUI Premium Drysuit Repair Service™ will also receive an in-water leak test after completion of the work to ensure the water tight integrity of all repairs.

WHEN SENDING A DRYSUIT TO DUI FOR PREMIUM SERVICE

To expedite service, complete a DUI Repair Service Order Form and Establish a Method of Payment BEFORE the suit is shipped to DUI.

  1. A DUI Repair Service Order Form can be found by clicking HERE. E-mail the completed form to Support@DUI-Online.com or include it with your drysuit.
  2. Establish a Method of Payment:
    a) This can easily be done by providing us with your credit card information via an On-Line Credit Card Authorization. This can be found at store.DUI-Online.com/category/repair.html.
    b) Or you can fax or e-mail a completed Credit Card Authorization Form which can be found at www.DUI-Online.com/pdf/credit_card_authorization.pdf. E-mail to DUI’s Finance Department at Charles@DUI-Online.com or send via secure fax (888)774-0281. Please do not ship with your drysuit as this is not secure.

Special Note for Dive Retailers with established terms: You can use your established terms with DUI or pay with a credit card as above.

SHIPPING CONSIDERATIONS

  1. Insure your shipment - For international shipments, please see special information for international shipments
  2. Ship ONLY your drysuit - Do not ship bags, hoses, hoods, etc. as these can be lost. DUI is NOT responsible for the return of those items.

Special note for White’s Fusion Drysuits or any drysuit with an outer layer: Remove the drysuits outer skin/layer before shipping the drysuit portion for repair. If a Fusion drysuit is received with the skin in place there is a $75 handling charge for removing the skin and the skin will not be reinstalled before return shipment.

GET $25 OFF THE DUI 20-POINT DRYSUIT INSPECTION

Getting all of the information in advance to receiving your drysuit helps us in expediting your repair service. Since it helps us, we want to help you. The best way to do that is to save you money. To qualify for $25 off the DUI 20-Point Drysuit Inspection and In-Water Test all 3 of these items must take place:

  1. DUI must receive a completed DUI Repair Service Order Form prior to receipt of your drysuit at DUI
  2. You must have established a payment method with DUI prior to receipt of your drysuit at DUI
  3. Payment must process on the first attempt

All 3 items are required to receive the $25 discount. Sorry – no exceptions.

CUSTOMER SUPPORT HOURS & CONTACT INFORMATION

Monday – Friday
8:00am – 5:00pm Pacific Time
Support@DUI-Online.com
(800)325-8439 or (619)236-1203

FREIGHT

The customer is responsible for freight & insurance charges to and from DUI. Unless otherwise stated, DUI will return all suits via UPS Ground to an address where Ground Service is available. In all other cases shipments are made per customer’s request. All shipments are sent “No Signature Required” unless otherwise specified. Shipments are FOB origin and lost shipments or insurance claims must be made by the customer to the carrier.

SHIPPING ADDRESS

DUI
Attention: Repair Department
1148 Delevan Drive
San Diego, CA 92102-2499 USA

LEAD TIME

Lead time is normally 10 business days from the date work authorization is received during non-peak season. Specialized items such as a non-standard zipper length can add 4 to 6 weeks of additional lead time to the normal 10 business days.

RUSH SERVICE

Rush Service is available. Please contact DUI’s Support Team for availability. Once a RUSH is authorized, any changes made after the authorization may affect the shipping date and could incur additional charges.

DUI’s Rush Service will ensure that your drysuit is shipped when you need it. Your drysuit goes to the front of the line and, if necessary, repairs are done on overtime. Rush Service is an additional 30% of the full price of the repair service including the 20-Point Drysuit Inspection and In-Water Leak Test (minimum of $50).

SERVICE & TESTING OF DRYSUIT VALVES

DUI does not service or test valves under pressure. If you believe there is an issue with your valve (i.e. not venting, venting slowly or sticky inlet button), DUI and our valve manufacturer recommend replacing the valve.

DUI USES ONLY GENUINE DUI PARTS

DUI drysuits will be serviced with genuine DUI parts, not copies and/or remanufactured parts as done by some repair services. When servicing other manufacturer’s drysuits, DUI will use the most appropriate DUI part for the repair.

WARRANTY

90 days from when work was completed.

DISCREPANCIES

It is recommended that you inspect your drysuit upon receipt from DUI.

DUI must be notified, in writing, 30 days from shipment date of any shortages, overages, irregularities, or dissatisfaction regarding terms, discounts, prices, sizing, or condition of sale. DUI will otherwise assume complete customer satisfaction and acceptance of order as shipped and invoiced. Claims for damages and shortages resulting from common carrier transit are to be filed with the delivery carrier upon receipt of merchandise. DUI will not be held liable for damages during shipping.

PRICING

All prices are subject to change without notice

UNCLAIMED DRYSUITS BECOME PROPERTY OF DUI

Any drysuit that is unclaimed, i.e. work not paid for 60 days after notification of completion of work, or drysuits not receiving work authorization for over 60 days after being contacted for work authorization will become property of DUI and will be sold to recover costs.

DUI 20-POINT DRYSUIT INSPECTION™MSRP
Your drysuit will be thoroughly inspected and given an in-water leak test. Included in this fee is the repair of up to 6 minor punctures and/or seam leaks. Upon completion of the repair, your drysuit will receive a second in-water test. NOTE: All drysuits receiving a repair affecting the watertight integrity of the drysuit is subject to this fee.$125DUI Drysuit Inspection and Repair Service

GET $25 OFF THE DUI 20-POINT DRYSUIT INSPECTIONMSRP

Getting all of the information in advance to receiving your drysuit helps us in expediting your repair service. Since it helps us, we want to help you. The best way to do that is to save you money. To qualify for $25 off the DUI 20-Point Drysuit Inspection and In-Water Test all 3 of these items must take place:

  1. DUI must receive a completed DUI Repair Service Order Form prior to receipt of your drysuit at DUI
  2. You must have established a payment method with DUI prior to receipt of your drysuit at DUI
  3. Payment must process on the first attempt

All 3 items are required to receive the $25 discount. Sorry – no exceptions.

DUI best price drysuit repair
RUSH SERVICEMSRP

Rush Service is available. Please contact DUI’s Support Team for availability. Once a RUSH is authorized, any changes made after the authorization may affect the shipping date and could incur additional charges.

DUI’s Rush Service will ensure that your drysuit is shipped when you need it. Your drysuit goes to the front of the line and, if necessary, repairs are done on overtime. Rush Service is an additional 30% of the full price of the repair service including the 20-Point Drysuit Inspection and In-Water Leak Test (minimum of $50).

30%DUI drysuit rush service

SEAM LEAKS, TEARS & PUNCTURESMSRP
Seam Leaks, per 6"$34
Tears and Punctures, up to 6 each$34
NECK SEAL REPLACEMENT (Glued directly to the suit)MSRP
Latex / One Size
Neoprene / Provide neck measurement
$117
$122
DUI drysuit rush service
WRIST SEAL REPLACEMENT, PAIR (Glued directly to the suit)MSRP
Latex / Standard
Latex / Heavy-Duty
Neoprene / Provide Wrist Measurement
$95
$104
$104
DUI drysuit rush service
ANKLE SEAL REPLACEMENT, PAIR MSRP
Latex / One Size $133 Latex Drysuit Ankle Seals
NECK ZIPSEAL™ RETROFITMSRP

DUI ZipSeals are now available for all drysuits!

May not be compatible with all non-DUI drysuits. Please send your drysuit to DUI for evaluation

Prices below include the installation of the neck ZipRing™ onto the drysuit

Note: G2 neck ZipSeal retrofit is recommended for individuals with a head circumference greater than 23.5"

BEST DEAL: Get both neck and wrist and save $60 on the set!

Drysuit ZipSeal Repair and Retrofit
Silicone, G1 Only, DUI Drysuit
Silicone, G1 Only, non-DUI Drysuit
Latex, G1 or G2, DUI Drysuit
Latex, G1 or G2, non-DUI Drysuit
Latex Neck/Hood Combination, G1 or G2, DUI Drysuit
Latex Neck/Hood Combination, G1 or G2, non-DUI Drysuit
Install Neck ZipRing only, G1 or G2, DUI Drysuit
Install Neck ZipRing only, G1 or G2, non-DUI Drysuit
$221
$271
$210
$260
$308
$358
$110
$160
Drysuit ZipSeal Repair and Retrofit
WRIST ZIPSEAL RETROFITMSRP

DUI ZipSeals are now available for all drysuits!

Because wrist/sleeve diameters vary with non-DUI drysuits, a neoprene adapter may be required to make the sleeve larger or smaller.

Prices below include the installation of the wrist ZipRings onto the drysuit

BEST DEAL: Get both neck and wrist and save $60 on the set!

Drysuit ZipSeal Repair and Retrofit
Silicone, pair, DUI Drysuit
Silicone, pair, non-DUI Drysuit
Latex / Standard, pair, DUI Drysuit
Latex / Standard, pair, non-DUI Drysuit
Latex / Heavy-Duty, pair, DUI Drysuit
Latex / Heavy-Duty, pair, non-DUI Drysuit
$237
$287
$206
$256
$216
$266
Drysuit Wrist ZipSeal Repair and Retrofit
ZipGloves, pair / Max Dexterity S, M, L, XL OR Heavy-Duty M, L, XL, DUI Drysuit
ZipGloves, pair / Max Dexterity S, M, L, XL OR Heavy-Duty M, L, XL, non-DUI Drysuit
ZipGloves with Wrist Dam, pair / Heavy-Duty M, L, XL, DUI Drysuit
ZipGloves with Wrist Dam, pair / Heavy-Duty M, L, XL, non-DUI Drysuit
ZipGloves, pair / Neoprene & Kevlar S, M, L, XL, DUI Drysuit
ZipGloves, pair / Neoprene & Kevlar S, M, L, XL, non-DUI Drysuit
Install Wrist ZipRings only, pair, DUI Drysuit
Install Wrist ZipRings only, pair, non-DUI Drysuit
$255

$305

$339
$389
$292
$342
$103
$153
Drysuit ZipGloves Replacement

Never miss a dive because of a torn seal! Keep a spare wrist and neck ZipSeal in your dive bag.

Remember to add a spare set of ZipSeals to your order.

ZipGloves can be used on any drysuit with a wrist ZipRing installed.

Add ZipSeals to your Drysuit Order
VALVE REPLACEMENTMSRP
DUI does not service valves due to the high cost of labor and parts. DUI and it's valve manufacturer recommend replacing the valve if there is an issue, i.e. not venting, venting slowly or sticky inlet button.
Inlet Valve, Apeks, Swivel
Inlet Valve, Apeks, non-Swivel
Exhaust Valve, Apeks, Adjustable, Low Profile
Exhaust Valve, Apeks, Adjustable, High Profile
$107
$107
$107
$107
Drysuit Valves Replacement
Exhaust Valve, SI TECH, Low Profile, Argo 11225
P-Valve, Halcyon, Balanced - clearly mark placement on drysuit
P-Valve, Install Customer Supplied - clearly mark placement on drysuit
$147
$368
$122
Drysuit Valves Replacement
WATERPROOF ZIPPERSMSRP

DUI offers YKK Z28 Metal Zippers and TiZip Plastic MasterSeal Zippers

YKK Metal Zippers are more durable / TiZip Plastic Zippers are lighter duty and preferred when flexibility is desired over durability

TiZip Plastic Zippers are NOT installed on neoprene or shoulder-entry drysuits

See the DUI website for complete details

NECK ZIPSEAL™ RETROFIT

DUI offers YKK Z28 Metal Zippers and TiZip Plastic MasterSeal Zippers

YKK Metal Zippers are more durable / TiZip Plastic Zippers are lighter duty and preferred when flexibility is desired over durability

TiZip Plastic Zippers are NOT installed on neoprene or shoulder-entry drysuits

See the DUI website for complete details

Main Entry Zipper, YKK Metal or TiZip MasterSeal Plastic, DUI Drysuit
Main Entry Zipper, YKK Metal or TiZip MasterSeal Plastic, non-DUI Drysuit
Main Entry Zipper, YKK Metal, non-DUI Drysuit for a Neoprene Drysuit Thicker than 4mm
$384
$434

$484
Relief Zipper, YKK Metal or TiZip MasterSeal Plastic, non-DUI Drysuit
Relief Zipper, YKK Metal, non-DUI Drysuit for a Neoprene Drysuit Thicker than 4mm
$281
$281
$331
SOCKS OR BOOTSMSRP
Because leg circumferences differ between suit manufacturers, non-DUI drysuits may require neoprene adapters.
Neoprene Socks, XS, S, M, ML, L, XL, 2XL, 3XL (without RockBoot) for DUI Drysuit
Neoprene Socks, XS, S, M, ML, L, XL, 2XL, 3XL (without RockBoot) for non-DUI Drysuit
TurboBoots, XS, S, M, ML, L, XL, 2XL, 3XL for DUI Drysuit
TurboBoots, XS, S, M, ML, L, XL, 2XL, 3XL for non-DUI Drysuit
TurboTec Boots, XS, S, M, ML, L, XL, 2XL, 3XL for DUI Drysuit
TurboTec Boots, XS, S, M, ML, L, XL, 2XL, 3XL for non-DUI Drysuit
SuperFlex Boots, XS,. S, M, L, XL, 2XL, 3XL, 4XL for DUI Drysuit
SuperFlex Boots, XS, S, M, L, XL, 2XL, 3XL, 4XL for non-DUI Drysuit
$314

$364

$348
$398
$505
$555
$292
$342
Drysuit Boots Repair and Replacement

INSTALL POCKETSMSRP
Zipper Pocket, Large 9.5" x 6"
Zipper Pocket, Small 6" x 6"
Cargo Pocket, Large, 11" x 7.5"
Cargo Pocket, Small, 9" x 6"
$152
$152
$162
$162
Drysuit Pockets Repair and Replacement
INSTALL PADSMSRP
Knee Pads, CF200, 13.5" (Standard)
Knee Pads, CF200, 17.5" (Long)
Knee Pads, Kevlar, 13.5" (Standard)
Knee Pads, Kevlar, 17.5" (Long)
Butt Pad, CF200
Butt Pad, Kevlar
Crotch Pad, Cloverleaf, CF200
$113
$144
$133
$202
$191
$296
$183
Drysuit Abrasion Pads Repair and Replacement
CROTCH STRAP, SUSPENDERS & SUSPENDER BASEMSRP
Repair / Replace Crotch Strap
Repair/Replace Suspender Base, each, non-DUI Drysuit
Replace Suspenders
$53
$47
$74
Drysuit Crotch Strap

DUI is pleased to announce the extension of our amazing repair services to ALL brands of drysuits.  And DUI ZipSeals, our patented drysuit seal system, is now available on ALL brands of drysuits.  This includes both our latex seal and silicone seal options.  Please note that sizing issues on some drysuits may limit the ZipSeal options available to you.

Sending in your drysuit for a new waterpoof zipper?  Now is the prefect time to add an additional that one item you forget to order when your drysuit was new.

For drysuit pockets we have a couple of options to choose from.  DUI drysuit pockets are designed with the divers needs in mind.  Enjoy a new cargo or  zipper pocket.  These come in two sizes.  Large and small.  If you are unsure which size is right for your drysuit please include your height.  Divers shorter in stature usually prefer the small pocket.

Abrasion resistance pads are one of the best ways to prevent long-term damage on high-wear areas.  Let us install knee pads, butt pad or a crotch pad.  Besides offering abrasion protection the CF200 material will offer a little bit of cushion on these areas.

Experiencing cold hands on your last dive?  Enjoy the comfort and warmth of DUI ZipGloves.  You’re hands have never been warmer.  Read our DOG Trick article – A Non Essential Body Part?  Really? to learn why hands get and stay cold.

Want to save money on your service? Make sure to complete your Repair Service Order Form prior to sending in your DUI drysuit.  Establish your method of payment with DUI and with payment processing taking place on the first attempt you’ll receive $25 off your DUI 20-Point Drysuit Inspection.

Have a question on your drysuit repair send us a quick email to Support@DUI-Online.com.