Welcome to the DUI Owners Group (DOG) DOG of the Week page. It's a special place where DOG's share their stories about why they love their DUI.
Whether it's the way your DUI makes you feel warm and protected, its dependability and promise to always be there when you need it, or the pride you feel when you are out together, DUI OWNERS LOVE THEIR SUITS! Here is just one of thousands of DUI love stories.
"I love diving in my new DUI!"
Kevin originally sent this letter to the attention of Susan Long, DUI President & CEO.
Dear Susan:
Recently I went into a local dive shop and asked if they had a DUI drysuit. I was looking for a CF200. They said they had one. I tried it on, and it fit fairly well (not noticing at the time it was a FLX50/50). I bought the suit. The suit had ZipSeals which I thought I would like, but after 2 dives I decided I did not want them, and I was having trouble getting out of the suit. I went back to the dive shop after I found out the suit was not a CF200, wanting my money back or the right suit, but the shop was closed (out of business).
I called DUI and asked if I could get ZipSeals replaced with regular latex seals Customer service said yes, so I sent the suit out. A few days later I got a call that they had received the suit and they asked if the suit was for my wife. I said “No, why?” The DUI service rep (Jessica) said the reason I was having trouble getting out of the suit was probably because it was a female suit. I was not happy and I asked if there was anything I could do. I told her my dilemma and that I originally wanted a CF200, not a FLX50/50. After checking, I was told that if I was willing to pay the difference and a restocking fee they would make me a CF200. I got measured (at a different dive shop) and now have my new CF200 drysuit.
I was really pleased with the over-the-top customer service that Jessica provided, and that DUI was willing to replace my FLX50/50 suit with a CF200 for a minimal charge.
